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Doctors Should Be Required To Take Customer Service Classes

Doctors Should Be Required To Take Customer Service Classes
I strongly feel that doctors should have to take customer service classes. There are some doctors that just do not have good bedside manner. Doctors should be willing to answer any question a patient has, and not make the patient make a rushed decision. They should also not be able to tell a patient they do not have time to sit and wait while the patient makes a decision. If a patient is paying them good money, the least they can do is be professional and polite.

Agree

Anonymous

Good point

Yes,in Romania,doctors won't serve you unless you offer them some money. My sister is studying Medicine,and he has learnt ethics and rules to act with pacients. Every doctor/medic went through that lesson in University.Now it might depends on mood-some docs can be very calm and peaceful,some can be very angry and rushing. But,as for theoretical part,every doctor was learnt how to discuss with customers.
Posted by Anonymous on 07-17-2017
centurion

Yeah. Its true.

Some days ago I have been went to a dentist chamber. The dentist has been done the full work professionally and din't taken care about my pain. I have been withdrawn one teeth and has been replaced that teeth. But I got the huge pain and after that the teeth where I got the pain still with me on a packet. Doctor should need to take customer care course form any private organization before starting their practices.
Posted by centurion on 07-18-2017
Mehano

100% agree!

I completely agree with what you have written. I have some previous experiences with doctors and hospital and I can honestly say that the majority of them have absolutely horrible bedside manners. There are a few of them that are amazing but the rest definitely should take a couple of classes in customers service.

They can be so arrogant, rude and impolite. They say things without even thinking how they will make the patient feel. If they would have better bedside manners more patients would be happier and in a better mood. They wouldn't hate going back. A doctor with bad manners is very disheartening and it really kills any positivity that you might have.

Posted by Mehano on 07-18-2017
peachpurple

Test their patience

Yes, I agree that doctors should be taking up courses to brush up their communication skill and test their patience in waiting. I noticed that every doctor insist the patient to make an immediate decision or tell the patient to come again during the next visit after decision has been decided. That means, patient had to pay for the next consultant fees again.

Give patient some advice and choices but don't push for immediate decision .

Posted by peachpurple on 07-17-2017
Pixie

I agree

We have some very rude doctors over here. Sometimes they don't even take their time to diagnose you well. Some doctors are very rude to patients too. In this profession you must have lots of patience. It seems as if some doctors do not like their profession and they are doing it only for the sake of getting some money.
Posted by Pixie on 07-30-2017
arachnophobik

Maybe

Maybe this isn't such a bad idea. I have seen several doctors that are quite rude to their patients, or at least a bit intimidating due to their manner of speech and tone. I think doctors should know how to deal with patients in a nice manner, for their sake, and for the patient's sake as well.
Posted by arachnophobik on 07-17-2017
reginafalange

Some of them

Some of them just don't know how to treat with people and they can be really rude and insensitive at the time of talking about serious things. But, I have to say most of the doctors are great people, they help you and they do know how to say things. As everything, nothing can be perfect and as I said before, some should learn better manners and to be more polite.
Posted by reginafalange on 07-17-2017
BatmanWayne

Sometimes

I think that there are some doctors that don't know how to treat the people and they could be rude or even mean, I think that the experience give that to them, and sometimes the doctors just have to relax and tell the patient the thing that they have in a good way.
Posted by BatmanWayne on 07-18-2017
airfightermax

I guess so

I thought doctors took classes on how to be tactful to their patients when they were studying in College? Clearly I have no idea about this since I am not a doctor or a medical professional, but yeah I have seen some doctors that are disrespectful to their clients. Taking a customer service class to learn how to deal with customers would be a tremendous help to the medical industry overall.
Posted by airfightermax on 07-17-2017
olaryeankarh

Agreed

It is quite alarming that some doctors make all the money and focus on just surgeries or other health stuff. This is my life here, Mr Man!! It is just so sad that we cannot live without them in most cases so we have to bear with them. Sometimes, they would even delay you regardless the urgency you have on schedule. They simply don't care. And whenever they eventually attend to you, they can talk so annoying. Umph!
Posted by olaryeankarh on 07-17-2017
Deathisue

I think, yes

Many doctors are those who have an air of superiority or who abuse the time of their patients, should correct this if they want to give a good service and stop being so weighed when attending people.
Posted by Deathisue on 07-19-2017
Marvadaum

Maybe !

I for one wouldn't mind being better treated by health professionals. Some of them feel like they are superior or something.
Posted by Marvadaum on 07-17-2017
MadeInEsca

I absolutely agree

Most doctors are very rude to their patients. I know some people might be a little too intense and doctors are human beings who get tired, but at least they should be able to handle those situations efficiently. Every person is different, doctors need to realize that they need to talk to every patient in a way they can understand what they are saying, and they need to make them relax and feel comfortable (most people that go to the doctor get very anxious and scared).
Posted by MadeInEsca on 08-19-2017
felabruno

But don't call it this way

Patients are not really customers and the relationship between a doctor and a patient is different than the relationship between a clerk and a client. However, doctors work with people so they should know how to handle them, be nice, inform them about everything and be patient. It is very important especially when their patients are not feeling well and everything can upset them.
Posted by felabruno on 09-03-2017

Disagree

Anonymous

I have to disagree

While there are rude doctors out there I say that every profession has good and bad professionals. So if we follow the logic every profession that dealt with the public would need to be required to take such course. I'd say it would be a waste of time and money. If a person is rude it is in his or her nature. A course won't do much good there.
Posted by Anonymous on 07-17-2017
Alexa

Not necessary

I feel doctors already have a tough job, and while some aren't sympathetic at times there are some with great bedside manners. My dad was recently in hospital and some of the doctors were so good trying to tell him to eat and to reassure him of things.

Not all doctors are the same, and the good ones get far and are popular. A bad doctor will get a bad reputation, and usually it's down to personality.

Posted by Alexa on 07-17-2017
cmoneyspinner

I'm not a customer. I'm a patient.

Take a customer service class? Why? I'm not a customer. I'm a patient.

~ Doc A: This doctor is so kind and gentle. He smiles and says sweet things, but I don't get any better. ~ Doc B: This doctor has a way with patients that one might say is rude, but I got to home because their diagnosis and subsequent treatment restored my health.

Which doctor would you pick?

Sure! Nobody likes a rude person. Especially when they already don't feel good. Last thing they need is somebody tending to them who is rude and discourteous.

But looking at the complete and total picture, doctors are human too. They have the same kind of problems we have. I don't know what's going on in that doctor's life. I don't need to know. Because I only want one thing from a doctor. MAKE ME BETTER!!

Help me get better so I can go home! I'll fill out the evaluation form about the services received later. I can't fill out the form if I'm dead!!

Posted by cmoneyspinner on 07-18-2017
lushlala

Absolutely!

I totally agree because it seems to me that doctors are becoming increasingly RUDE. Today's doctors seem to be arrogant, with no regard whatsoever for their patients' feelings. I mean, what actually changed, doctors used to be among the most polite service providers!

I've come from the doctors upset and/or angry on several occasions. I remember once struggling with insomnia and one doctor basically telling me to get a grip because there were many others grappling with the same issue, that he couldn't do anything to help me. I was basically dismissed. I found him very cold and insensitive and dreaded going back to him for anything.

I know today's doctors are supposedly overworked and underpaid, but I strongly feel it's no excuse for them being so rude.

Posted by lushlala on 07-17-2017
JaiGuru

It's Important to Say No.

While I agree that many doctors have serious communication problems, I do not think it would be wise to shove them through customer service training. The aims of that sort of program are implicitly placating the customer. Sometimes it is important for your doctor to say things you don't want to hear for your own good. This is an entirely different skill set. One of the worst things you can have in any exam room is a doctor who you cannot communicate with so I would advise you to switch physicians immediately.
Posted by JaiGuru on 07-17-2017
Westbay

I disagree

I strongly disagree with this particular motion, doctors study all through their years in college they get tedious shifts trying to save lives they spend less time with their family that's the ones who do have a family . I have friends who are doctors and sometimes when we hang out I just choose to drive them when we are together because they must have gone through a lot during the day. Asking them to go study customer care is too much they are professionals at their field asking them to study customer service course. I totally disagree.
Posted by Westbay on 07-17-2017
fushius

Doctors already have to have a lot of knowledge

They go through such long education periods and have to study a lot just to be capable enough to heal you. I understand why you'd sometimes feel like you're disrespected or something like that at a doctor's office, but you have to see it from their perspective as well. There are a lot of people who come to them and pretend they know better and straight up don't listen to their doctors advice and then blame the doctors when things go wrong. There are people who flat out lie when asked a question by a doctor out of shame or whatever. Doctor isn't there to make you feel bad about yourself, he's trying to help you and to do so, he must know why you're having problems in the first place.
Posted by fushius on 07-17-2017

Comments

joegirl
I agree with this to an extent. Some doctors (not all doctors, it would be unfair to say all doctors behave this way) can be impatient or brusque in their approach. Especially within a public hospital setting. They are often over worked and tired and have to repeat the same information to a lot of patients. This does not excuse bad behaviors however. And you are within your rights to report or complain to the hospital management if you are being treated in a bad way by any medical personnel, irregardless of their position or title.
Posted by joegirl on 07-17-2017
Sue
Some doctors are great with patients. I have dealt with many doctors recently during my heart bypass surgery. Some of them were good and had no problems answering questions and I felt very comfortable around them. Others were rude and rushed and didn't seem to really care about my health or concerns. It is like in every professions there are a variety of personalities. Some people are good with people and others are not. However if you are a doctor then you should be good with people, have good bedside manners and have compassion for your patients.
Posted by Sue on 07-17-2017
kgord
I think modern day medical schools do put some emphasis on training in bedside manner. It is important for doctors to know how to talk to patients, in addition to having the clinical know how to do their job.
Posted by kgord on 07-17-2017
Neiltarquin
Not just learning Customer Service, they should have a guideline on how to treat a patient. It is really annoying to see how the doctors would change the way they interact with people by looking on their apperance. Especially Doctors working in the government. They're the most unprofessional people in the world. I am one of those people that they look down at as if they are the supreme being.
Posted by Neiltarquin on 07-17-2017
freebird37
I guess I have been blessed. Most of the doctors I have ever had have been good doctors. The Dr. I have now is the best. I do believe as part of their training that they should be taught how to treat their patients with humanity and respect. Doctors get away with things like making their patient wait unnecessarily, not being there and having RNs taking their place, who are great, by the way, and things like that. In the end they are working for their patients, that's their job. They're not there to do us a favor, they are there to treat us and also treat us with dignity.
Posted by freebird37 on 07-17-2017
explorerx7
I have never met upon a doctor who may not have treated me in a decent and respectable manner. In my country, it's not fair to expect the similar level of interaction from doctors in private vs. doctors in public practices. The private doctors have more time at their disposal to spend with each patient. On the other hand, the public doctors are under constant stress because of the abundance of trauma cases that they will have to deal with on a daily basis. They have been complaining that they are hardly able to tend to outpatient care because of the high demand for emergency attention. These doctors mostly have to be constantly on the move, therefore, the interaction with any one patient is very limited
Posted by explorerx7 on 07-17-2017
kaka135
Though I think there are some doctors who are not only professional but also kind, there are also some who do not know how to treat the patients well. I think it's actually good for every profession, especially client/customer facing ones, to go through any business etiquette or customer service classes. Many jobs don't only require them to know how to work, but also need them to talk to the customers, in this case, patients.

I remember there was a doctor questioned why I didn't know about an illness when I asked him more questions about it. I am not professional, and I thought he's the one who should give me consultant, since he is a specialist and charging me high consultation fee.
Posted by kaka135 on 07-17-2017
simplym
It depends on the situation and environment of the doctor. Some doctors are important and there are others also waiting to see the doctors medical attention. However, if someone is repetitive and keeps asking the doctor something that has been answered, or purposely keeps the doctor longer than should be then sometimes doctors have to excuse themselves. They always have nurses or other people that are more than willing to speak to you.

But, if I am rushed then yes I would be disappointed as I want to ask all my questions and I am paying money to go to the doctor.
Posted by simplym on 07-17-2017
fireball916
I disagree. Doctors already have so much schooling to go through. Plus I feel like doctors only have the responsibility of making sure you get better. Of course a doctor who seems to care and take an interest in their patients is always preferred I don't see why every doctor should be expected to be over the top friendly.
Posted by fireball916 on 07-18-2017
Corzhens
I subscribe to the idea that doctors are a different breed of professionals. They are not lawyers nor architects because doctors deal with the health of his patients. In other words, a doctor handles cases of life and death. With that notion, doctors have the mindset to feel superior such that they can do whatever they want (figuratively speaking). I know that doctors have interpersonal relationship courses in their studies so they should know how to properly deal with their patients. But I understand that they are also humans who get tired physically and mentally. Unlike a bank employee who can be absent for work anytime, a doctor has patients to treat and is expected to arrive even if he is not feeling well.
Posted by Corzhens on 07-18-2017
lilac123
Yes, where I live this is a requirement for medical school students, although it's not called customer service classes. Doctors are required to learn how to interact with patients in a professional way and I think it's important. I'm sure that patients who are already sick and not feeling great would not want to interact with a rude doctor who dismisses their complaints. We all want a doctor who is patient and understanding and who seems genuinely concerned about our own concerns. Although my own doctor is great, he used to have quite a rude receptionist who lost him quite a bit of business so I think it's important that a doctor and his staff are professional and know how to interact with patients.
Posted by lilac123 on 07-18-2017
Dparagon
Regardless of whatsoever, there is no justification to be rude with bad behavior. The minute a person decides to take up a career that involves and dealing with safety and human lives especially, that is the time you need to work on your manners and people skills. This is applicable to all professions and not just doctors. When dealing with humans and health, it is expected of a person to be selfless, kind and friendly. It may sound absurd, but there are doctors who their behavior and manners gives life and hope to their patients.

However, if enrolling for customer service classes would make them learn the basic principles of dealing with people, then am absolutely in support of it. Unfortunately, we see some of these doctors mostly in public hospitals and health centers. Its true that doctors are humans, and its also true that some patients can be annoying, but no matter the situation, they should be professional and civil in working with people.
Posted by Dparagon on 07-18-2017
morgoodie
I had to chuckle when I read this topic. It made me think of times when I have seen doctors who are in a hurry and do not have very good social skills. I agree that there are doctors who need to take classes that would help them be a little bit more patient with people instead of making the person feel stupid for not understanding complicated issues or just trying to get as much information as possible before making a life changing decision about their health. However, some of these doctors who have so few social graces are some of the best in their field. I have heard nurses talk about a certain cardiologist because they did not like working with him and he did not have the best bedside manner with patients. But these nurses also said that they would not choose another cardiologist over him because he was just that good at what he did.
Posted by morgoodie on 07-18-2017
hermessantos
I agree with this! The vast majority of doctors simply do not know how to treat their patients well. You wait hours to be called and many of them simply do not look in your face in the consultations. So I think they should improve in that aspect, yes.
Posted by hermessantos on 07-18-2017
vinaya
I totally agree that doctors shoud take customer service. I have found some doctors to be really rude. I went to these doctors for medical checkup, I have paid the fees, he is not doing a free service. There is no rights for him to treat me badly. Therefore, I believe doctors haev to take cusrtomer service class. They shoul know how to treat theri patients.
Posted by vinaya on 08-24-2017
hermessantos
This really is unfortunate. I think there is this kind of problem all over the world. Here in my country, unfortunately, it is also very common to find doctors who treat their patients poorly. The great truth is that many end up entering medicine only for good pay. Many professionals should not even act as doctors because they do not know how to deal with people. This is unfortunate.
Posted by hermessantos on 11-18-2017
Dkaraly
Some doctors are great while treating their patients, they know how to explain things to them and make them feel comfortable even when the diagnostic isn't a very good one. Other doctors are very smart and knowledgeable, but they are jerks and rude or they explain things as if the patient were a 5 years old unable to understand big words. So, yes, some doctors have more tact than others and many should take customer service classes or at least a class about how to speak to patients in a right way.
Posted by Dkaraly on 08-30-2017
Barida
I mean these doctors are meant to take care of human lives and that can only be possible if they can attend those classes where they will be taught how to handle the emotions of the patients that come to their hospitals. It is wrong to see some doctors taking anyhow to their patients in some hospitals that I have visited. It makes me wonder if those doctors really have human compassion or not.
Posted by Barida on 09-27-2017