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Versus

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RingCentral Fax

RingCentral Fax
RingCentral Fax is an online subscription based fax system in which you can send faxes via Microsoft Window applications, smart phones, and recieve them in your email or smart phone.

Pros
  • Free trial option to test drive the service
  • Hundreds free pages monthly, however if you go over the limit you have to pay an additional cost per page
  • Fax number(s) are included with the subscription plan, you also have the option of adding on additional fax numbers
  • Provides an app to send and/or recieve faxes
  • Cloud integration - integrate with select services via cloud such as Dropbox, or Google Drive
  • Faxing is secure, faxes are sent over encrypted connection.
  • Option to sign-up for 1-8xx numbers (except 1-800 numbers)
  • Get text messages on your mobile phone alerting you of incoming faxes

Cons
  • 15-day trial, doesn't seem like enough time to get a full test drive of service
  • No phone support for Fax only customers, instead they use an issue management system
  • The prices are listed as annual subscription prices which are cheaper than the monthly prices. Can give the customer the idea that the service is cheaper but in reality it's more.
  • To view a fax you have to download the fax and open it, can get tiresome if you have many faxes to open and / or download
  • Customers complain about the quality of the faxes, which in some cases is really poor
  • Customers complain about the speed of sending faxes, especially if there is more than one page

Supporters

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NAN%

MetroFax

MetroFax
MetroFax is an online subscription based fax system in which you can send faxes via a web app, email, or via a smart phone. You can also view faxes via your smart phone as well.

Pros
  • Free 30-day trial option to test drive the service
  • Fax numbers are included with the subscription plan, option of adding more fax numbers
  • Cheaper than RingCentral Fax service
  • Increased pages with the subscriptions plans
  • iPhone and Android app ready
  • Option to sign-up for 1-800 numbers *Free US-based support during business hours M-F
  • Fax internationally to 170 countries
  • Not stuck to any contacts
  • Cheap overages
  • No long distance charges within CA and US

Cons
  • Many customers complained of not receiving faxes
  • Customers complained of rude support on numerous occasions stemming from faxes not being recieved
  • No smart phone app for the blackberry
  • Not HIPAA compliant

Supporters

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